Frequently Asked Questions (FAQ)
Q. Can you do a Saturday or Sunday?
A. Sometimes. Our crews work Monday thru Friday so we like to make weekends optional for them. If you need a weekend please contact us as far in advance as possible and we will try to get something arranged for you. There are higher rates on the weekends as well. We like to pay the girls higher for giving up their day off.
Q. Are the cleaners employees of the company?
A. Yes and no, some are and some are really great small Maid Services and independent contractors we work with. All teams regardless of status are covered by our insurance.
Q. Do you use organic cleaning products?
A. Upon request. The girls have a wide variety of cleaning products and we can use the organic ones if requested. We stock Mrs. Meyer’s products for such requests. We don’t use them regularly because they just aren’t quite as effective at cleaning grime or killing bacteria. We will accommodate any cleaning product request. If an area is highly soiled and the requested product won’t quite do the job, we will consult with you on how you would like to proceed.
Q. Do you bring your own vacuum cleaners?
A. Absolutely. We use Oreck upright vacuums and also power-flite or Oreck backpack vacuums so we can accommodate any surface.
Q. What do you use for wood floors?
Q. Why do you charge Sales Tax? I have been told there is no tax on labor services.
A. The state of Texas requires we collect sales tax. It is considered a luxury service and not a labor service. Here is a helpful link: http://www.cpa.state.tx.us/taxinfo/taxpubs/tx94_111.html
Q. Do your teams speak English
A. Absolutely! I failed Spanish in high school!
Q. Why are your rates higher than an individual?
A. We hire only the best of the best and we feel that our teams deserve to make a fair wage. Cleaning houses is hard work. So to keep them honest and passionate about their tasks we pay them close to what they would make cleaning as an individual. We also take care of insurance, bonding, and background checks. If something goes wrong, you call us and we handle it so you don’t have to.
Q. What if something gets broken?
A. The girls are required to tell you if something gets broken. We take full responsibility for any item that is broken due to negligence or accident during the cleaning. The only exception is that we won’t take responsibility for items not properly secured. (i.e. A heavy mirror hanging on the wall by a thumb tack.)
Q. Are you Insured and Bonded?
Q. If I have an issue will the girls be mad at me for reporting it?
A. No!!!! They actually really appreciate your feedback. Repeat business is crucial to their success here so they want you to be happy just as much as we do!