Hey everybody!
I get this a LOT! “Why do I have to give a credit card to hold my spot, especially if I want to pay another method” Well, we like most companies have learned some expensive lessons over the years. In the service industry sometimes customers don’t see our time as valuable. Whenever you book a spot with us that is YOUR SPOT. We don’t overbook ever. This means when we drive out to your house and you forget we are coming or change your mind, not only are we out gas and drive time there and back – but we also have a hole and we likely turned other jobs away to keep a spot for you we cannot fill now. That means the girls have a hole in their paycheck, the company loses revenue, etc…SO after lots of heartache and paying my teams trip fees out of pocket for years I decided that this would hopefully alleviate the issue. It’s only fair they receive pay for the time and gas and it’s not fair for me to foot the bill all the time. Just like a hotel takes a credit card to hold the reservation and for incidentals we do too. Should you choose not to use the card on your cleaning day it will not be charged. We cannot see the number once entered into the software. Literally only the last 4 digits are visible so security is not an issue. If you stand us up we will contact you first and see how you would like to take care of the cancellation fee. Should we not hear from you within a reasonable amount of time we will charge the fee to the card. All of the “rules” are outlined in the docusign agreement you sign prior to your service. If you ever have questions about anything, please give me a call (214) 644-0111!
